9:00 AM – 9:15 AM - Opening Session with the Coordinators: Walmor Brambilla, Robert Carletti, Anderson Cremasco.
9:15 AM – 10:00 AM - HIAE & Engeform Case – ESG, Decarbonization, and Self-Production.
Moderator: Robert Carletti
Speaker: Anfilofio Rodrigues – Operational Efficiency & Environmental Sustainability Manager – Hospital Israelita Albert Einstein
10:00 AM – 11:00 AM - Challenges and Trends in the Healthcare Sector – Infrastructure and Growth Agenda.
Moderator: Walmor Brambilla
Speaker: Fernando Torelly – CEO, Hcor
11:30 AM – 12:25 PM - Sponsored Lecture: SEMAX – Clinical Analysis Laboratory Case Study at Hospital Sírio-Libanês.
Moderator: Anderson Cremasco
Speakers: Thiago Otoni – Infrastructure Superintendent, Hospital Sírio-Libanês; Arthur Souza – CEO, SEMAX Construtora
2:00 PM – 2:40 PM - SEP Hcor Case – Retrofit of Critical Hospital Infrastructure Systems.
Moderator: Walmor Brambilla
Speakers: Paulo Cesar Frade – Works and Maintenance Manager, Hcor; Panagiotis Lazaridis – CEO & Founder, LZA
2:45 PM – 3:25 PM - Infrastructure and ESG: Success Stories from Hospital Moinhos de Vento.
Moderator: Anderson Cremasco
Speaker: Evandro Moraes – Administrative Superintendent, Hospital Moinhos de Vento
4:30 PM – 5:00 PM - Sponsored Lecture: CX, Branding, and Infrastructure Measurement Metrics.
Moderator: Walmor Brambilla
Speaker: Marcos Riva – Executive Manager of Marketing & Patient Experience, Hcor
5:00 PM – 6:00 PM - Closing of Day 2: Customer Experience and the Infrastructure Sector.
Moderator: Anderson Cremasco
Speakers: Ana Lúcia Franco – Superintendent of Customer Service & Experience, Hospital AC Camargo; Caroline Novoa – Engineering Manager, Hospital AC Camargo
6:05 PM – 10:00 PM - Closing Remarks by the Coordinators, Cocktail Reception, and "Best of the Year" Award Ceremony.